All other repairs within your apartment will be scheduled for you while you are on the telephone.If it is an emergency, the development staff will be notified.To schedule general apartment repair appointments during regular business hours - 8:00 AM - 4:30 PM When you call the CCC during regular business hours (when the development staff is available):
Household sink, basin or bathtub stoppages. The retrieval of keys from elevator or compactor shafts. Lock out service or lock repairs involving a Housing Authority- issued lock, reported by the head of household. Staff can also be dispatched for the following non-emergency situations, after-hours, for a $50 fee: previously shutdown by the Fire Dept., Con Edison, KeySpan Energy or your Development. Stoves, water lines, electricity, etc. Retrieval of wallets, keys, money, etc. 
Installation of fuses or resetting of circuit breakers. Drain pipe leaking (Do not run water through pipe). Household sink, basin or bathtub stoppages*. Lock out service or lock repairs involving residents' personal locks*. Staff will not respond after-hours to the following: Apartment door and door knobs not working. Power failures and apartments without electricity. Explosions / Fires (Fire Department must also be notified). Danger or potential danger to life or limb caused by a maintenance problem. While the development offices are closed, the Customer Contact Center will contact the appropriate NYCHA staff or other governmental agencies to make sure emergencies are addressed, but once the situation is stabilized the repairs are referred to the development where the resident lives for follow-up action on the next working day. Development Management is responsible for assigning staff to appointments.īased on the type of emergency and availability of staff, the authority has set a target first response within the time frame of 24 hours for emergency calls. The customer service representative does not dispatch staff. These repairs are scheduled through the system based on the next available date and time which is determined by the number of Property Management Department or Development staff in a particular title that are available in the schedule. Non-emergency are routine maintenance repairs and skilled trade repairs. 
Scheduling at the Customer Contact Center is separated into two main categories: Emergencies and Non-Emergencies. The New York City Housing Authority’s Customer Contact Center provides every resident the opportunity to contact the center in regards to emergency and non-emergency maintenance repairs for their apartments.
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